Your use of this website is subject to these terms and conditions (“these Conditions”). By using this site, you are agreeing to be bound by these Conditions and our Privacy Policy. If you do not agree to these Conditions, do not use this site or our services.

  1. 1.0

    Intellectual property rights

    1. 1.1

      Except where otherwise indicated, the Material on this website is protected by copyright, database rights and other intellectual property rights that belong to You Collective Limited. All You Collective’s rights in the content and design of the website are reserved.

    2. 1.2

      Notwithstanding the above, you may read, print and download material from the website – other than third-party material – free of charge, provided it is:

      1. 1.2.1

        for your private use or for use in the ordinary course of your business;

      2. 1.2.2

        reproduced accurately;

      3. 1.2.3

        not used in a misleading context; and,

      4. 1.2.4

        the source of the material is identified, and the copyright status acknowledged.

    3. 1.3

      However, you may not republish, disseminate or transmit any of that material, or exploit it for commercial purposes, make any derivative work, or copy it for any other purpose without first obtaining our written permission, or that of the rights owner.

    4. 1.4

      If you wish to use the You Collective logo directly on your website, you will require prior consent.

  2. 2.0

    Data protection and privacy

    1. You Collective wants to protect the privacy of visitors to our website and that of our customers. Please read our Privacy Policy; it will help you to understand how we use your personal data. We may change our privacy policy at any time without giving you notice, so please check it regularly.

  3. 3.0

    Third party goods and services and links

    1. 3.1

      Any information, offer or service made available by any third party on this site, or on any site to which this site is linked, is that of the author or provider, and not of You Collective. We do not necessarily endorse, and we are not responsible for, the accuracy or reliability of, any such information, offer or service.

    2. 3.2

      You Collective makes no representations and gives no warranty about any other websites or any information, offer or service on them. We have no control over their content or availability. You Collective will not be liable for any loss or damage caused by or in connection with use of, or reliance on, any content, goods or services available on or through any other website.

  4. 4.0

    Accuracy of information, disclaimer and warranties

    1. We try to ensure that any information on our site is accurate, but we make no representations and give no warranty that any information is accurate, up to date or complete. We accept no liability for any loss or damage caused by inaccurate information or by the manner in which that information is used or interpreted by others.

  5. 5.0

    Our liability

    1. 5.1

      We have no liability for the inability of anyone to access our site or any information, material or service on it, and we do not warrant that our site will operate without interruption.

    2. 5.2

      We do not exclude or limit our liability for death or personal injury caused by our negligence or for any fraud on our part, or for any liability which cannot be excluded by law.

    3. 5.3

      We will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of our site or information on it (whether direct or indirect).

    4. 5.4

      The information on this site is not intended to address your particular requirements; it does not constitute any form of advice or recommendation by You Collective and is not intended to be relied upon by you in making (or refraining from making) any decisions. Where appropriate you should take professional advice.

  6. 6.0


    1. 6.1

      No delay, neglect or forbearance on the part of You Collective in enforcing any of these Conditions will be or be deemed to be a waiver or in any way prejudice any right of You Collective.

    2. 6.2

      If any of these Conditions is, for any reason, held to be unenforceable, illegal or otherwise invalid in any way, the unenforceable, illegal or invalid provision will not affect any other Condition and those Conditions will continue in full force and effect.

    3. 6.3

      These Conditions are governed by English law and you agree you will only sue us in the courts of England. The place of performance of the contract will be England.

    4. 6.4

      No addition to or modification of any provision of these Conditions will be binding on You Collective unless made in writing and signed by its duly authorised representative.

    5. 6.5

      All customers shall be required, in using You Collective’s Materials to verify any local requirements and/or restrictions on using the Materials in particular, in that jurisdiction, whether imposed by law, regulation or by a local regulatory or governmental body. Where any local requirements and/or restrictions exist that alter the criteria for, or prevent, use of Materials within a particular jurisdiction, it shall be the responsibility of the customer to ensure that it fully complies with any and all such local requirements and/or restrictions. Where any individual or entity uses Materials in a particular jurisdiction in contravention of any local requirements and/or restrictions, whether knowingly or inadvertently, such individual or entity shall be solely responsible and liable for such use and shall hold harmless and indemnify You Collective in respect of any loss or claim by a third party against You Collective arising from such. Further, in the event that a customer has failed to ensure that any Materials may be legitimately used within a particular jurisdiction and subsequently purchases Materials for use in that jurisdiction, such customer shall be liable for the costs thereof and the You Collective shall bear no responsibility or liability for return of such Materials or the reimbursement of any associated costs.

    6. 6.6

      You shall use the website securely in accordance with the terms of the related agreement and shall not: (a) decompile, reverse engineer, disassemble, attempt to derive source code, or decrypt the website, (b) make any modification, adaption, improvement, enhancement, translation or derivative work from the website; (c) violate any applicable laws, rules or regulations in connection with your access or use of the website; (d) use the website to send automated queries to any website or to send any solicited commercial e-mail.

  7. 7.0

    Orders, payment methods, cancellations and refunds

    1. 7.1

      We only accept your order when you choose the option to either:

      1. 7.1.1

        Pay by card, when payment has been approved and we have debited the payment card (and then the contract is made based on these terms) or

      2. 7.1.2

        Invoice company, here the full fee stated on the invoice is due for payment within 30 days of the invoice date without any deductions including, but not limited to, bank charges.

    2. 7.2

      You Collective reserves the right to introduce a reasonable fee for the settlement of amounts due by credit card; any such fee will be disclosed on You Collective’s current price list or on its Website.

    3. 7.3

      Should the Client fail to pay You Collective the sum due within the agreed terms of payment, in accordance with its statutory rights under the Late Payment of Commercial Debts Act 1998, You Collective reserves the right to charge debt recovery costs plus interest charges accrued daily (8% plus base rate).

    4. 7.4

      Refunds or cancellations can only be considered if you have requested it within 7 working days of when the purchase was made.

    5. 7.5

      Such requests must be received in writing to hello@theyoucollective.com within 7 days of the purchase date.

  8. 8.0

    Event policies

    1. 8.1

      Booking: You Collective reserves the right to release at any time any dates held that have not received an acknowledgement and acceptance to our terms below. Upon acceptance of these terms your course date / space will be subject to our transfer/cancellation terms below. Please ensure the registration information you have given is true to the best of your knowledge.

    2. 8.2

      Course cancellations: You Collective reserves the right to cancel courses up 4 weeks before. In this case, we will provide you with a full refund or, we will transfer the payment to an alternative training day at your discretion.

    3. 8.3

      Transfer/cancellation deadlines and fees: The below terms relate to one single transfer per event subject to availability. Failure to attend on the day is classed as a cancellation.

    4. 8.4


      1. 8.4.1

        All prices shown exclude VAT.

      2. 8.4.2

        Any transfer must be made to another event of the same type within 12 months of the original event start date

      3. 8.4.3

        Additional fees may be incurred if You Collective has incurred any costs from third parties which is subject to charge

9.0 Transfer and cancellation fees

9.1 Coaching session

(i) 5 working days or more from coaching session – no charge.
(ii) Within 5 working days – 50% charge of one session.
(iii) a maximum of two transfers per coaching session apply, A request for a third transfer will result in that session being cancelled.

9.2 Workshop and Consulting Services

(i) 6+ weeks from event start date – no charge.
(ii) Within 4-6 weeks from event start date 10% admin fee (of cost of that sessions delivery).
(iii) Within 4 weeks of event start date – 50% admin fee (of cost of that sessions delivery).

9.3 Paid for event

(i) 4+ weeks from event start date – no charge.
(ii) Within 4 weeks from event start date – £30 transfer fee or 10% of ticket price, whichever is lower.

9.4 Retreat

(i) 6+ weeks from event start date – no charge.
(ii) Within 4-6 weeks from event start date 20% admin fee (of cost of full price ticket).
(iii) Within 4 weeks of event start date – 50% admin fee (of cost of full price ticket).

9.5 All events

(i)If more than 7 days from day of purchase – 100% fee.

Please note:

We may change these Conditions at any time without giving you notice, so please check them regularly.

This document was last updated on April 2024.

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