Simply visiting You Collective’s website does not require you to reveal personal data. But if you ask us for information, register with us, purchase and use our services, or report a problem, we collect any personal data you submit to us, and details of the transactions between you and us. In addition, we store information you may give us about your interests, or we may learn about these from your use of our services.
By providing us with your information you consent to us processing it for this purpose. We will not pass it on to any third party. By visiting our website, you are accepting and consenting to the practices described in this policy.
For the purposes of the Data Protection Act 1998 the data controller is The You Collective Limited.
The You Collective Ltd is registered with the ICO (Ref: ZB327230).
Information we collect
When you get in touch with us via our website, email, telephone, or as a face to face meeting we will collect some personal information. The information we collect is dependent on what enquiry you have made with us.
We are not in the business of collecting, selling or trading data, but we do make contacts with colleagues, suppliers and clients and we keep those professional business contact details on file for the purposes of future collaborations, recommendations, sharing relevant events and industry insights only. The type of data collected may include name, job title, email address and postal address.
Sharing data with third parties
Your information could be shared with any company or partner company who provides a service or product to us that we use in providing our services e.g. our contracted associates, assessment tools, role players, or similar etc. Additionally we may share information with delivery organisations in the event of sending documents or other items in relation to providing our services, or any governmental or police agency when we are obliged to do so by law. We do not disclose personal information to anyone else except as set out above.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Data retention policy
We will keep you on record for up to 10 years after you last used our service or when we collaborated for the purposes of future projects and recommendations only. You are entitled to ask for this to be cancelled and your information removed at any time.
Data breach policy
We are confident in our online data security, however, if we identify a data breach, we would communicate this to you within 72 hours and resolve it as a matter of urgency.
Access to your information
You may ask us at any time (and free of charge) for information about any personal data we hold about you, or ask us to correct or delete that information. You may revoke your consent to the processing of your data at any time. For any data request email firstname.lastname@example.org.
International data transfers
Should any data be processed outside the EEA (European Economic Area) we will ensure the relevant transfer mechanism is in place to secure your data e.g. SCC’s (Standard Contractual Clauses).
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails.
Complaints and feedback procedure
We want to hear about your experience with us; whether it has been great or if you think it could be improved. If you find your experience unsatisfactory, we want to work with you to resolve this and take on your feedback. If you would like to give feedback or express your dissatisfaction and raise a complaint, please send us an email with a description to email@example.com with the subject as ‘Feedback’ or ‘Complaint’ and include your contact details. This is so we can call you to acknowledge the receipt of your complaint and agree the next steps within 1 working day. Alternatively, please give us a call on +44 (0)20 8142 8410.
We keep a record of all feedback and complaints we receive as this helps us to identify opportunities to improve our products and services and stop any issues from reoccurring.
We review all complaints from the customer’s view and investigate all points raised in an honest and fair approach. If we have made a mistake, we will of course apologise and if necessary, we will make the appropriate changes to ensure the problem does not reoccur.
We aim to resolve complaints as soon as we are aware of the dissatisfaction. If we are unable to resolve the complaint within 2 working days, or we need to carry out an investigation, it may take up to 10 working days to resolve or give an outcome of an investigation. We will of course keep the customer updated of how we are dealing with the complaint and give a timeframe throughout the process.
Changes to this policy
We know that there is no such thing as a one size fits all approach to leadership and organisational development. Get in touch to talk about YOU. It’s a core value of ours and we hold it closely.